Difficult Client Communication Handler

Prompt

Help me write a professional response to a difficult client situation.

Situation type: [SCOPE CREEP / LATE PAYMENT / UNREASONABLE FEEDBACK / MISSED DEADLINE / RELATIONSHIP BREAKDOWN / OTHER]

What happened: [DESCRIBE THE SITUATION IN DETAIL]
What the client said or did: [THEIR WORDS OR ACTIONS]
What I want to achieve: [YOUR DESIRED OUTCOME]
Relationship value: [HIGH — WANT TO KEEP / MEDIUM / LOW — OK TO LOSE]
My emotional state: [FRUSTRATED / CALM / UNCERTAIN]

Write:

1. **Email Response** — Professional, clear, firm where needed, concise. Does not:
   - Over-apologize
   - Get defensive
   - Make accusations
   - Leave the situation unresolved

2. **Follow-Up if No Response** — A polite nudge if they don't reply within [NUMBER] days.

3. **Phone Script** — If this needs a call, a script for how to open, make the key point, and close.

4. **Documentation** — What to document in writing to protect myself legally.

5. **Decision Framework** — Should I continue this relationship? A clear yes/no decision tree based on the situation.

6. **Prevention** — What contract clause or process change would prevent this situation in the future?

Priority: protect the relationship if valuable, protect my business always.